warebyreturns + refunds.
every shop on wareby sets its own return policy. if something’s wrong with your order, you’re covered either way.
last updated october 9, 2026
every shop picks its policy.
you’ll see it on the shop’s page and at checkout, before you pay.
returns accepted
bring back or mail back unused items within the shop’s window.
1 to 90 days, the shop decidesno returns
common for food, flowers and custom orders, since they can’t be sold again.
you’re still covered if something’s wrongthe policy you saw when you ordered is the one that counts for that order.
how a return works.
all from your account, in a chat with the shop.
open your order
in your orders.
start a return
pick the items and tell the shop why.
send it back
the shop tells you where to mail it, or to drop it at their pickup spot.
get refunded
once the shop has it, back to how you paid.
something wrong? you’re covered.
if your order is damaged, wrong, not what the listing said, or never shows up, that’s not a return. tap “report a problem” on the order and the shop will make it right. if it’s stuck, ask wareby to step in. this applies even if the shop doesn’t take returns.
how refunds work.
warebucks you spent come back right away. warebucks earned on the order are taken back.cancelling an order.
before the shop starts
message the shop from your order as soon as you can. most shops can change or cancel until they start making it.
if the shop can’t fill it
the shop cancels that part of your order and you get a full refund, fees included.
late mailed orders
good to know.
the questions people ask most about returns.
who pays to send it back?
unless the shop says otherwise, you cover the cost of mailing it back, or you can drop it at the shop’s pickup spot for free. if the item was damaged or wrong, the shop covers it.
i missed my pickup. can i get a refund?
message the shop as early as you can to pick a new time. for food and flowers, a missed pickup may not be refundable, since it can’t be sold again. that’s up to the shop.
can i swap for something else?
message the shop from your order. many shops are happy to swap, especially for size or color.
can i get part of my money back?
yes. if only part of an order has a problem, the shop can refund just that part.