how can we help?

add things from any shops near you to one cart, choose pickup, delivery or shipping for each shop, and check out once. each shop gets its part of the order right away.

yes, that’s the whole idea. one cart, one checkout, and each shop handles its own part.

you’ll get a confirmation email, and the order shows up in your orders with each shop’s progress: placed, making, ready, done.

message the shop from the order as soon as you can. shops can usually change things before they start making it. once it’s being made, it’s up to the shop.

for mailed orders, you can cancel any part that’s past its ship-by date yourself.

open it in your orders. each shop’s part shows where it’s at, and shipped items show tracking.

at checkout you choose a day and time window the shop offers. when your order is ready, you’ll get a message. the pickup spot is in your order confirmation. bring your name and order number.

the shop does. each shop sets its own delivery days, area and fee, and you pick a day at checkout. you’ll get a message when it’s on the way.

each shop delivers within its own area. if you’re outside it, you can still pick up, and some shops ship.

message the shop from your order to pick a new time. for food and flowers, ask soon, since some things are best the same day.

wareby is for buying from your neighbors. we show you verified shops within 25 miles, so pickup is a short trip and your money stays close to home.

some do, for things that travel well, like candles, pottery and prints. food, flowers and plants are pickup or local delivery only.

each shop sets its own shipping price, and some ship free over a certain amount. you’ll see it before you pay. wareby doesn’t add anything on top.

every shop shows a ship-by date at checkout and in your order. once it ships, you’ll get the tracking number.

if a shop misses its ship-by date, you can cancel that part of your order from your account and get a full refund. if it still hasn’t shipped a week after you ordered, we cancel it and refund you automatically.

each shop sets its own return policy, shown on its page and at checkout. some take returns of unused items for a set number of days, and some don’t take returns. start a return from the order in your orders.

open the order and tap “report a problem” to message the shop. most things get sorted right there. if it’s stuck, tap “ask wareby to step in” and we’ll make it right. that’s the wareby promise, and it applies even if the shop doesn’t take returns.

refunds go back to how you paid. banks usually take 5 to 10 business days to show them. warebucks you spent come back right away.

rewards you earn on every order and spend at any shop on wareby. the shop is still paid in full, so your money keeps going around town.

turn on “use warebucks” at checkout and they come off your total.

no. warebucks have no cash value and can only be spent on wareby.

warebucks you spent on the order come back to you. warebucks you earned on it are taken back.

you can browse without one. an account lets you check out, track orders, earn warebucks and message shops. it’s free, and there’s no password.

enter your email and we’ll send you a 6-digit code. type it in and you’re in.

check your spam folder, wait a minute, and ask for a new code. still nothing? email hello@shopwareby.com.

go to settings in your account. you can update your name, email, phone and photo, turn emails and texts on or off, or delete your account.

apply at sell on wareby. it takes about 10 minutes: your shop, the address you sell from, and a quick id check. a real person reviews every shop before it opens.

opening a shop is free. you pay a fee only when you make a sale. see seller plans.

independent, local businesses: home bakers, makers, studios and storefronts. no chains, franchises or drop-shippers.

every week, straight to your bank, for the orders of the week before.

if a shop isn’t what it says it is, isn’t local, or is selling something it shouldn’t, tell us. if it’s about an order, tap “report a problem” on the order. otherwise, message wareby support from your account, or email hello@shopwareby.com with the shop’s name. we look at every report.

a real person on our team looks into it. if a shop broke our rules, we can pause or close it. we won’t tell the shop who reported it.