warebythe wareby promise.
every shop on wareby is a real, local business, checked by a real person. and if an order goes wrong, we make sure it gets made right.
- a verified local shop
- your money back if it never comes
- made right if something’s wrong
- one secure checkout
- your information kept private
verified local.
a real address within 25 miles of you and a real, independent owner. we check id, address and food permits before a shop opens.
your money back.
not ready at your pickup time, never delivered, or never shipped? you get a full refund, delivery and shipping included.
made right.
damaged, wrong, or not what the listing said? the shop makes it right. if it doesn’t, we step in.
late orders.
cancel a mailed order once it’s past its ship-by date. a week after you ordered, we cancel it for you.
one secure checkout.
one checkout for every shop. your card details go to our payment processor, never to the shop.
your information, private.
shops see only what they need. we never sell your information. read our privacy policy.
if something goes wrong.
three steps, all from your account.
tell the shop
open the order and tap “report a problem”. most things get sorted right there.
ask wareby to step in
if it’s stuck, one tap brings us into the chat. we hear both sides.
we make it right
if the shop can’t fix it, we refund you, back to how you paid.
what’s covered.
covered
- orders that never arrive, or aren’t ready at your pickup time
- items that arrive damaged
- the wrong item
- items that aren’t what the listing said
- mailed orders that never ship
not covered
- changing your mind (that’s the shop’s return policy)
- missed pickups (message the shop to pick a new time)
- items damaged after you got them
- orders paid for outside wareby
report a problem within 30 days of your order. changing your mind is covered by each shop’s own return policy.